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Windows 10
A customer has passed this on to me – anyone got any ideas, let me know at [email protected].
Paul, I’d just like to report my experience with Windows 10 Creators Update (I guess I am not alone). After this Windows update installed I randomly lost some lines on my monitor. I tried various adjustments to the Options/Display settings without success. The only cure I found was to roll back from Windows Creator to Windows Anniversary – This fixed the problem. Is this a known issue? Is there any solution available? Thanks, Mike
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Problem Seeing Training Films
The files that my training films are saved in are avi and some computers will not read them. So if you have purchased training films from me on a USB stick, but can hear me but not see anything then you need to download the VLC Player, it only takes seconds to download and is free.
​You can get VLC Player from here: https://www.videolan.org/vlc/index.en-GB.html
If when you select the file, it still does not work, it’s because your computer it not choosing the right player, so right click on the file and select Open With, then choose VCL Player.
Paul
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TouchPad
A Touchpad tool is now available for the latest TurboCAD. At present, it is a free extra, although I understand that it will be in the programme as standard when the next version comes out next year. I presume that you would need win 10 for it to work, as it involves touching the screen, but then that is something I try to avoid. I’ll stick to my mouse.
So, if you would like the tool and are a customer of mine, then send me an email requesting it and I’ll send you the link. There is no serial number involved it just downloads straight away and appears as a small icon at the top of your screen. Click on the icon and a panel appears on the right of your screen as below.
I can’t guarantee that it works like touchpads in other CAD software, I never use them, but if you try it and have any comments, then please let me know so that I can send feedback to IMSI.
Paul
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Black Screen
Any time the screen goes black there is a conflict with Redsdk. The solution is to run in GDI mode.
The dynamic cut plane is redsdk only. In 2017 there is a message that appears when user’s drivers do not specifically support the cut plane functionality. If this is the only time the user gets the corruption when they can run Redsdk but will have to do so without using the cut plane.
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SketchUp Upgrades
After the 21st April, 2017, SketchUp will cut off the ability of SketchUp users of versions 6, 7 and 8 to buy the latest SketchUp at an upgrade price.
After that date SketchUp will treat these users as new customers who have to pay the full price if they want the latest version.
Paul
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TurboCAD Pro Platinum 2017
Below are three links to IMSI, the publishers of TurboCAD giving information about the new TurboCAD versions. You will note that they have given up the idea of having a Pro and a Pro Platinum version, there’s just a pro Platinum version, wave goodbye to Pro.
However, there is now a halfway house between Deluxe and Pro Platinum called Expert.
Key Features Comparison
https://www.turbocad.com/content/turbocad-2017-compare-key-features
New Features Comparison
https://www.turbocad.com/content/turbocad-2017-new-feature-comparison
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Unexpected Problems
Occasionally I’ll get a call from someone saying that their keyboard shortcuts have stooped working, or perhaps the delete key has ceased working. The quick fix for this is often to reset the defaults. So you go to TOOLS – Customize and in the General Section hit the Default button. Moat of the time this solves the problem, the downside is that it resetts all defaults, so if you screen is in any way customized, you will have to do this again.
However, if this does not work, or there are other problems with functionality, you would need to try removing the contents of the built-in folder as your next step in troubleshooting anything strange or unheard of.
Reported symptoms range from Unhandled Exceptions (UEs) to tools completely missing from the program’s commands list, as well as the loss of keyboard shortcuts and other default keyboard commands. Another commonly reported symptom is one or more tools will suddenly stop working as designed. In many cases deleting the contents of the built-in folder specific to the product will solve the problem.
Below shows you where you will find the Built In Folder for you version.
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Professional x64\Profiles\Built-in
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Professional\Profiles\Built-In
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Deluxe x64\Profiles\Built-In
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Deluxe\Profiles\Built-In
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Designer x64\Profiles\Built-In
C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Designer\Profiles\Built-In
Paul
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Driver Issues with TurboCAD and Windows 10
What’s a driver?
When offered a free upgrade to Windows 10, many people have downloaded it only to find that things had gone a bit skew whiff. This is because if you download a new operating system, you may also need to update your graphics card drivers and that was probably not made clear to you – so here’s a little information that should help.
Drivers are a bunch of files that enable hardware devices to communicate with the computer’s operating system, a sort of translator, and they are operating system specific, i.e. – change your operating system – change your drivers – they go together. Do one and not the other and you could have problems.
For users who are doing fairly straight forward 2D line drawings, there is a quick fix which avoids the complications of changing your drivers and that is to swap from Redsdk to GDI, where to do this is shown below.
For most TurboCAD users, this simple quick fix solves their problem. The program restarts and everything is fine. However, this is not ideal. One drawback is that you can no longer use materials, Redsdk materials will not work in GDI. So if you want materials, you’ll probably need to install the latest graphics card drivers. (This may have occurred automatically).
To install the correct driver for your computer you need to go to the manufacturer’s web page and find the software and driver downloads section. Here it will ask you to identify your computer by inputting essential information such as model or serial number, from there you’ll be lead to a page with a list of downloads and you will want to look for the one relating to graphics.
So now you are in the correct place, all the information you have typed in is correct and all you have to do is press the download button. First just ask yourself a couple of questions – are you sure everything you’ve typed in is correct? – are you sure that anything on the computer that is really important to you is backed up? Do you really know what you are doing?
If you cannot say Yes for sure 100% to all those questions, my advice would be to get an expert to do it for you.
Paul
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Problems loading and/or launching TurboCAD
Now and again customers have a problem initially installing and launching TurboCAD, this could be in the shape of TurboCAD asking for an activation code every time you load, or TurboCAD not being able to read the serial number resulting in the error message “Your serial number is either missing or incorrect”.
The link below will take you to a post on the TurboCAD Forum that will explain how to solve this. Note that where it says Vista+, it means Vista and all subsequent operating systems.
http://forums.turbocad.com/index.php/topic,9797.msg57814.html#msg57814
Paul
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Notes on Installing the Mac version of TurboCAD
When inputting the activation code in TurboCAD, it is best to cut and paste the one that I have sent you, rather than type it in, this way just seems more reliable. Ensure that no extra spaces or characters are being copied. Also if it does not work then you’ll need to restart TCMAC before trying it again.
Prior to El Capitan, the MAC OS gave users the ability to repair disc permissions via their Disc Utility. So if you are on 10.10 (Mavericks) or prior you should do this then re-install TCMAC.
Paul
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