In very rare occasions TurboCAD misbehaves. The standard cure for this is a simple Default.
Tools menu – work space – customize – options tab – click “Default” This fixes the problem 99% of the time.
In very rare circumstances, the configuration INI files may become corrupted causing loss of functionality, and no amount of customizing will restore them. To fix this problem, the standard procedure is to force TurboCAD to reconstruct the “Built-in” folder by deleting it. This will restore most TurboCAD settings to those found in a brand new installation.
Window Key + R
click OK and navigate the “IMSIDesign” folder
drill down until you get to the “Profiles” folder, similar to this path,
C:\Users\username\AppData\Roaming\IMSIDesign\TurboCAD 2021\Platinum (or Pro, Deluxe, Designer) x64\Profiles
open the “Profiles” folder to see the “Built-in” folder
Delete the “Built-in” folder
Occasionally I have a customer who has trouble loading TC when they have AVG security on their computer. The advice to overcome this from a trusted technician at the publisher’s is below.
The customer should be able to disable AVG temporarily during the install of TurboCAD.
Uninstall – reboot – disable AVG – reinstall
Usually works for my customers
Odd that some people use a third party AV when Windows 10 has a VERY GOOD built in anti-virus.
Notes from a trusted customer who at first tried unsuccessfully to import fonts into TurboCAD.
I searched for a font converter, thinking I would convert to SHX files. The answer is my missing fonts were OTF type. They install in Windows 10 but TurboCAD does not recognise them. TurboCAD likes TTF fonts. Convertio does the trick, it converts files. My OTFs are now TTFs, and TurboCAD is quite happy.
See Link https://convertio.co/font-converter/
It says ‘FREE’, but the limit is 10 converts per day, then it tries to smack you with buying a licence.
INSTRUCTIONS for those upgrading their TC from say Designer to Deluxe, or any version to Platinum from within 2021. Below are the instructions from the publisher which I have tried and worked for me.
These steps “should” work but success seems about 50/50
Go to the Help menu – Update TurboCAD edition
If a web page pops up, close it and look for a dialog box
You might have to minimize TC to see the dialog box
Input the new license key there
From within the same version, now v12, if you are upgrading your Mac version from the trial, or from say Deluxe to Pro, follow the steps below.
1. open the program
2. from the TurboCAD Pull down menu open preferences and go to the registration category.
3. Copy the Pro serial key over the deluxe serial key and click apply.
4. Agree to resetting the registration and the program should close (if not he will have to close it manually)
5. Launch the program again and he will be faced with the original registration screen. Have him register with the Pro serial key and his program will be converted to PRo.
A few people have been having a problem loading the latest 2020 versions. The problem arises when you get to the page asking for your code and the activate button does not light up after you have inserted your code
One of the below operations will fix it:
Try deleting and retyping the last number or letter in the license key
Also, try placing the cursor somewhere in the license key and then move the cursor back and forth with the left – right arrow keys.
Make sure there are no empty characters in front or back of the License Key.