Windows 10 and TurboCAD

I’ve had a steady stream of occasional display problems with TurboCAD and Windows 10 in terms of the display, people seeing black screens mostly. So here is the advice from our technician.

Can you please try the following trouble-shooting steps:

Make sure you are running the latest build of TurboCAD 2015 (HELP > CHECK FOR UPDATE)
Make sure you have the latest driver installed for your video card. If you are unsure on which card you have please carry out the following.

1. Open the Run box by selecting the ‘Windows key’ + ‘r’ together
2. Type in DXDIAG and click on OK
3. Click on the ‘Save All Information’ button at the bottom of the screen
4. This will save a file called Dxdiag.txt onto your computer

Please attach this file to your reply email and I will check this for you.

You should try changing the draw method:

1. Open TurboCAD
2. Click on OPTIONS
3. Select NATIVE DRAW
4. If REDSDK is selected change this to GDI and click on OK