Unexpected Problems

Occasionally I’ll get a call from someone saying that their keyboard shortcuts have stooped working, or perhaps the delete key has ceased working. The quick fix for this is often to reset the defaults. So you go to TOOLS – Customize and in the General Section hit the Default button. Moat of the time this solves the problem, the downside is that it resetts all defaults, so if you screen is in any way customized, you will have to do this again.

However, if this does not work, or there are other problems with functionality, you would need to try removing the contents of the built-in folder as your next step in troubleshooting anything strange or unheard of.

Reported symptoms range from Unhandled Exceptions (UEs) to tools completely missing from the program’s commands list, as well as the loss of keyboard shortcuts and other default keyboard commands.   Another commonly reported symptom is one or more tools will suddenly stop working as designed.    In many cases deleting the contents of the  built-in folder specific to the product will solve the problem.

Below shows you where you will find the Built In Folder for you version.

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Professional x64\Profiles\Built-in

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Professional\Profiles\Built-In

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Deluxe x64\Profiles\Built-In

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Deluxe\Profiles\Built-In

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Designer x64\Profiles\Built-In

C:\Users\<username>\AppData\Roaming\IMSIDesign\TurboCAD 2016\Designer\Profiles\Built-In

Paul